Returns & Exchanges
At JessaKae, we want you to feel confident and beautiful in every piece you purchase. If your order isn't quite right, we offer returns and exchanges within 30 days of delivery for items in their original, unworn condition with tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to download and print your prepaid shipping label, or opt for a QR code for a printer-less drop-off experience.
Package Your Items
Carefully place your items back into their original packaging or a secure mailer, ensuring all original tags and protective liners are intact.
Drop Off and Track
Drop your package off at any authorized shipping location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing