Frequently Asked Questions
Everything you need to know about your JessaKae order.
How do I determine my size?
We offer an inclusive size range from XXS to 6X. Since sizing can vary between styles, we recommend checking the specific size chart located on each product page to ensure the perfect fit.
What is your return policy?
We accept returns for store credit or exchange within 30 days of delivery. Items must be in their original, unworn condition with tags still attached. Please note that items marked as Final Sale cannot be returned.
When will my order ship?
Standard processing time is 1-3 business days. Once shipped, domestic orders typically arrive within 3-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are generally unable to cancel or modify orders once they are confirmed. Please double-check your shipping address and cart items before finalizing your purchase.
How should I care for my JessaKae dresses?
To maintain the quality of our intricate fabrics and tulle, we recommend hand washing in cold water or using a delicate cycle in a laundry bag. Always hang or lay flat to dry, and use a steamer rather than a hot iron.